Customer Approvals
Big Rhino requires customer quote and artwork approvals throughout the order process, which are made via our online quote system. Please confirm all information on your quote before giving an approval. Quotes must be approved by the customer before Big Rhino will proceed with an order. This coupled with your deposit will move your order forward.
Through the order process, customers must approve all artwork before Big Rhino will send an order to production. An "Art Approval" will be sent via email that contains a link allowing you to approve your artwork. Check artwork for typos, misspellings, and missing design elements. Customers retain all responsibility for errors once an order is approved.
In the event that you are unable to approve your order through our system, an email confirming your approval is acceptable. Please talk to one of our service representatives for more details.
Quote Guarantee
All Quotes are guaranteed for 10-business days from the quote creation date.
Payment
Big Rhino requires payment to begin the order process. Due dates are affected based on when the payment is received. Due to the nature of Custom Shirts, refunds are negotiable depending on the stage of the order process. In the event you decide to cancel your order, please contact us before production begins. Once production begins it is too late for a refund. We can potentially return non-decorated goods to our vendors, but we cannot receive credits from our vendors for decorated goods. Special order items are non-refundable.
Customer Supplied Goods
Big Rhino cannot guarantee customer supplied goods. Unfortunately, as in most cases, nothing in this world is perfect. As such, our industry standard spoilage is a rate of +/- 3%. Although we work hard to reduce as many errors as possible, the probability of an error is still present. In the event that your supplied goods become subject to this spoilage, it is difficult for Big Rhino to replace your goods with an exact replacement.
We will consider replacing your product with a similar product offered by one of our vendors, if an acceptable replacement is available. Replacement items can be provided by the customer, but we cannot guarantee a direct replacement for customer supplied goods. Company credit is also an option for the fair purchase value of the item(s) in the event a spoilage occurs.
Customer Supplied Artwork
When artwork is supplied by the Customer, the Customer is acknowledging that they own or retain the rights to use the provided artwork for production. The Customer retains all legal responsibility for provided artwork and designs. If you are unsure about the artwork you provide, please make sure to secure the appropriate rights. Big Rhino will not knowingly reproduce any trademarked or copyrighted materials.
Production Schedule
Big Rhino processes orders based on a 10 to 14 business day Production Schedule after all approvals are made. All orders will be available for pick-up or delivery the following business day after the Production Schedule. Orders will be delayed if there are delays in approving artwork, sew-outs, samples, etc. Rush orders will incur a 5% fee (of the order total) for everyday rushed under the 10-business day schedule. No rush charges will apply to orders that Big Rhino completes early due to openings in the schedule.
Art Charges
We charge a respectable $50 per hour for Artwork creation. Orders that are "Art Only" will incur an art charge at the rate of $50 per hour. Logo creation starts at $250.00, plus $50 increments for major modifications.
Reserved Rights
Big Rhino reserves the right to modify these Terms & Conditions at its discretion without notice. Customers retain the responsibility to return to this page for current Terms & Conditions.
